FAQ

The app acts as a "bridge connection" between Shopify and our Stylus Print-On-Demand Fulfillment system. Once we have set you up in our system as a vendor, we will provide you with the necessary API credentials (Vendor Id and API Secret Token) so you can plug them into the app.

Once the API connection has been stablished, the app needs one more thing in orders to start syncing your orders. You will need to specify or "map" the products from your store that you will want to fulfill with us. You can do this by using our Product Mapping tool, found in the Settings page. This tool will allow you to choose from your Shopify products and map / link them to a product from our own catalog. You will be presented with a list of available products for you to choose from.

The "Stylus Fulfillment" System is our internal system at Stylus Apparel. We use it to manage all Print-On-Demand orders, shipping, packing and more.

To map a Shopify product, you can go to the Settings page and click on the "Product Mappings" tab. You will see a list of your available Shopify products for you to choose from and map it to one of our own products.

Once you click on a product you want to map, you will be presented with a dialog pop-up window with steps to map your product. The first step is to map the actual product type, and the second step is to map its product variants, if available. You can map multiple product variants to the same Stylus product variant from our catalog.

You can find your Mapped Products by going to the Settings page and then clicking on the "Product Mappings" tab.

You can then use the Filter and click on "Mapped Only" to display only your existing mapped products. You can go back to show all products by clicking the "All" option from the filter.

In order to update a Product Mapping, you will go to the Settings page and filter the results list to show only "mapped" products.

Then you will click on the "Configure" button for the mapped product you want. Once the dialog window loads, make your modifications. Finally, click on the "Update" button to apply your changes and give it some time to load. You will see a loading indicator, and once its done the Product Mapping dialog will automatically close.

To manage your orders, please head over to the >My Orders page. You will see a table with all your synced orders.

From this page, you can filter the orders by its "Status" (not to confuse with the Shopify status), query by the customer's name, order number, tracking number, etc.

You also have more advanced filters such as "Need artworks" (orders that require you to upload the print artworks for), "Late / Past SLA" (orders that are considered late for being in production status for too long), and created date range filter.

You are also able to "export" the current filtered view in formats such as .csv and .xlsx (Excel)

From the orders table, click on the "Order #" cell to take you to the Details page. You can find the "Status" in the "General Details" section.

Please be mindful that the status of an order might not reflect the exact status at that very moment, as there might be a slight delay in the syncing process. Please allow some time for the status of the order to be synced / updated. For more details on this, please check "How frequently are my orders being synced?"

Your order might be held from being pushed to production if the necessary artwork files are missing.

You will have to manually upload your artwork files first.

After you have uploaded the artworks, your order will be validated and the status will move to "staged" before it can be sent over for production.

To upload your print artworks for an order, you will have to go to the order's details page. From there, go to the "Line-Items" section and click on the "Upload Artworks" button.

A file upload dialog will pop-up. You can drag-and-drop your files into the dropbox area. If the product supports multiple "sides", you will see a dropbox area for each available side.

From the orders table, click on the "Order #" cell of an order to take you to its "Details" page.

If the order has been shipped / fulfilled, you will find the "Tracking Number" under the "Shipping Details" section.

From the orders table, click on the "Order #" cell of an order to take you to its "Details" page.

You can scroll down to the "Activity Log" section to see all the recorded activities for this order.

From the orders table, click on the "Order #" cell of an order to take you to its "Details" page, then click on the "Get Support" button on the top-right side of the page.

You can also head over to the Support page. Fill up the form with your Subject (please include the "Order #") and explain how can we help.

The app creates a "Fulfillment" for those line-items that have an active mapping applied. This means that we are taking care of fulfillment for those line-items and no other app can fulfill the same line-items.

When an order is shipped, the Fulfillment status will be updated, including a tracking number and your order will appeared in Shopify as "Fulfilled"